Welcome to TRYNOVALEXIS. We aim to ensure the utmost satisfaction of our customers. If you are not entirely satisfied with your purchase, we're here to help. Please read our refund terms carefully:
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The request for a refund must be made within 30 days of purchase.
To initiate a refund, please contact our customer service team at [email protected] with your order number and a brief explanation of your reason for the refund request. Upon receipt of your request, we will provide instructions for returning the item.
Once your returned item is received and inspected, we will send you an email to notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us with your order details.
To return your product, please mail it to: 123 Main St, Suite 500, Anytown, USA. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you have any questions regarding our refund terms, please do not hesitate to contact us via email at [email protected]. Your satisfaction is our top priority at TRYNOVALEXIS.